If your system meets the recommendations and you continue to observe this issue, adjust the Network settings in Jabber Video to a level that reduces system slowdown. Check to make sure that your system meets the recommended settings for Jabber Video. You can take the following actions to try to resolve this issue: These symptoms may indicate insufficient system resources that affect RAM or CPU capabilities on your computer. What can I do if my computer slows down or locks up during a call?Ī. Check the sound level of the microphone and adjust to a comfortable level in the operating system and in the Jabber Video application. Also check that the microphone is not muted in the Jabber Video application. On Windows systems, you can check this setting by navigating to Control Panel > Sound and Audio Devices > Audio > Sound Recording Volume. On Macintosh systems, navigate to System Preferences > Sound > Input. Make sure that the microphone is not muted in your operating system. Most laptops include built-in microphones. Check to make sure that you have a microphone on your computer. You can take the following actions to try to resolve one-way audio issues: What should I do when users I call cannot hear me?Ī. If your camera has a privacy shutter, (for example, Cisco TelePresence PrecisionHD USB camera), make sure that it is not in the closed position. 
Contact your camera vendor for further assistance.
#Cisco jabber video for telepresence troubleshooting install
If it is not listed, you may need to install drivers that are appropriate for your platform. Navigate to Preferences (Macintosh) or Settings (Windows) and make sure that the video device is listed.Check to make sure that you have a camera connected to your computer and that it is recognized by the Cisco Jabber Video application.You can take the following actions to try to resolve one-way video issues: What should I do when users I call cannot see me?Ī.
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